BRANDBOX ships to anywhere in the world, using trusted couriers so you can rest assured your delivery will arrive quickly and safely.
Delivery Information
We take the utmost care of your purchase, and use trusted couriers for each delivery. All of our domestic and International orders are delivered or shipped by DHL Express. All orders are tracked and require a signature on delivery. Tracking information for your order is provided in the Members’ Center.
If you have a preferred courier, please contact our team via the chatbot. We will do our utmost to fulfill your request, though the price may vary from our standard shipping fees.
If you would like to request insurance for your delivery, please contact our team via the chatbot, who can set it up for you at an additional cost.
How to Order
If you are a registered member, you can login for a seamless checkout process. If you are not a member and do not wish to become one, you can also make purchases via the website as a guest. You will need to enter your information when making your purchase. Please note that only registered members can take advantage of free international shipping on orders above 300,000 HKD.
Order Processing Time
We usually ship within 1-2 business days after receiving full payment. You can check the progress of your order in the Members’ Center.
Shipping Costs
All of our domestic orders are shipped free of charge with BRANDBOX.
International orders are shipped with DHL. Orders under 300,000 HKD will be charged a flat rate of 5,000 HKD. Orders of 300,000 HKD and up will be charged 20,000 HKD.
Registered members of BRANDBOX enjoy free shipping on all orders above 300,000 HKD.
If you would like to request insurance for your delivery, please contact our team via the chatbot, who can set it up for you at an additional cost.
Shipping Time
Orders typically take between 3 and 7 days, depending on your region. Track your order via the information provided in the Members’ Center.
Customs, Taxes and Duties
Any additional customs, import duties and tax accrued are the responsibility of the customer to pay. These charges vary from country to country. We recommend checking with the relevant authorities before placing your order.